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Selling digital products

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The Online Store makes it easy to sell and manage your digital products. E-goods are products such as software, audio, and video files (mp3s), e-books, graphics, and other digital products that are delivered to customers by download. Customers can add digital products to their carts and pay for them the same way that they'd pay for a normal product. Once their order has been processed, they receive an email notification with the download link for their purchase. 
 
Here's how to add e-goods to your Online Store: 
  1. In your Sitebuilder, go to Menu > Store.
  2. Click Catalog > Products.


  3. Click an existing product to edit it, or click +Add New Product to create a new one.
  4. Open the Files tab.
  5. Click +Upload Files.



  6. When you're finished, click Save. 

Note: The maximum file upload size will depend on the add-on package you purchase. Please contact your hosting provider to see what package is available to you. 

Basic Professional Unlimited Legacy
100MB 1GB 10GB 100MB

If the file size is bigger than what is allowed, you can upload more than one file per product. So, if you have a 700MB e-book, you can split it into seven parts of 100MB each for example. 

The files will be available for customers only after they have completed the purchase process, and they will receive an email with the download link they can visit to access their file/s. 
 
You can also protect your download links, to prevent your files from being shared without having first been purchased. To do this, you can limit the link lifetime and the number of downloads customers can make. 
 
There are two options available to you:
  • Link lifetime, in hours (e.g., the link is available for 24 hours only, but your customer is allowed an unlimited number of downloads).
  • The number of downloads (e.g., the link is available without any time limits, but it can only be downloaded five times). 
Here's how to set up download protection: 
  1. In the Sitebuilder, go to Menu > Store. 
  2. Click Settings > General. 


  3. Click Cart. 


  4. Scroll down to the "E-goods" section. Enter your Link lifetime hours and Number of download attempts values.
  5. Click Save.

Another handy feature is that, when needed, you can manually regenerate any download link or expire it on the Order details page of the necessary order. 

To regenerate the download link:

  1. In the Online Store dashboard, go to My Sales > Orders.
  2. Click the See Details button on the order you want to review. 
  3. Scroll down until you see the "Download Section". 
  4. Click the "Re-generate" link.

After regeneration, a new link will be generated and sent to the customer, so they will be able to download the file again. 

To expire the download link:

  1. In the Online Store dashboard, go to My Sales > Orders. 
  2. Click the See Details button on the order you want to review. 
  3. Scroll down until you see the "Download Section". 
  4. Click the "Force link expiration" link.

After forced expiration, the link will become unavailable immediately.

 

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